FAQ

CAN I EXCHANGE/ RETURN?

Due to hygiene reasons, we cannot exchange/return

SOLD OUT PRODUCT – WHEN WILL IT BE IN STOCK AGAIN?

Our website is updated daily. We recommend you contact us, so when the product is back in stock, you will be contacted.

WHAT IS THE COLOUR STABILITY OF PRODUCTS?

The best known method of colouring jewellery made of stainless steel is in the electromagnetic bath tub, meaning that the dye is glued to the surface using electromagnetic forces. In the production of steel, the material itself cannot be coloured, only the outer surface. Consequently, the colour may disappear over time. It depends on how you wear the jewellery.

I DID NOT RECIEVE MY ORDER CONFIRMATION EMAIL. CAN YOU RESEND IT TO ME?

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please check your spam folder, if you do not see it, reach out to us and we can send you a copy.

WHY WAS MY ORDER DECLINED?

Orders can be declined for several reasons. If yours does not go through, double-check your credit card and billing information. If your information has been entered correctly and the problem persists, please contact us.

WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.

Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.

I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?

If you receive an order confirmation email and notice a mistake with the order, please contact us. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).

EVERY TIME I PUT A SECOND ITEM IN MY SHOPPING CART, THE FIRST ITEM DISAPPEARS?

Oops, that’s a weird one! It has to do with the particular web browser you are using. Try switching browsers or contact us and we will gladly take your order manually.

WHY AM I RECEIVING DOUBLE CHARGES ON MY CREDIT CREDIT/BANKING CARDS?

Unsettling, isn’t it? Blame the banks. This always happens when your purchase is pending. Wait until the order clears with your bank and you’ll see you’ve only been charged once.